Privacy Policy
1. Information We Collect
We may collect the following types of information when you use our website or services:
- Personal Information: Information you provide directly, such as your name, email address, phone number, passport details, and payment information when booking a tour.
- Travel Preferences: Any special requests or preferences you share with us to enhance your tour experience.
- Technical Information: Information automatically collected, including your IP address, browser type, device information, and browsing behavior on our website through cookies and similar technologies.
- Location Information: With your consent, we may collect location data to provide relevant services and tour recommendations.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Process Bookings: Manage and confirm your tour reservations, process payments, and communicate relevant details.
- Customer Service: Provide assistance, answer inquiries, and address any issues you may have.
- Personalization: Customize our services to fit your preferences and enhance your experience.
- Marketing and Promotions: Send you promotional offers, newsletters, and updates, with an option to unsubscribe at any time.
- Legal and Security Compliance: Detect, prevent, and respond to potential fraud, security threats, or violations of our policies.
3. Sharing Your Information
We may share your personal information in the following circumstances:
- With Service Providers: Trusted third-party providers who assist in operating our website, processing payments, providing accommodation or transport, or performing other essential services.
- For Legal Purposes: When required by law, regulation, or legal process, or to protect the rights, safety, and property of Caravan Tours Sri Lanka or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Security of Your Information
We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no data transmission over the internet is entirely secure, and we cannot guarantee complete protection.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, understand website traffic, and personalize content. You can control cookies through your browser settings, but disabling them may affect your experience on our website.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Update: Request access to or update your personal information.
- Delete: Request deletion of your information, subject to certain legal or contractual obligations.
- Opt-Out of Marketing: Unsubscribe from promotional emails or adjust your communication preferences.
- Cookie Preferences: Manage your preferences regarding cookies and similar tracking technologies.
To exercise these rights, please contact us.
7. International Transfers
As a Sri Lankan-based company serving international travelers, we may transfer your information to countries outside your own. We take steps to ensure that your personal information remains protected according to applicable privacy laws.
8. Third-Party Links
Our website may include links to third-party websites, such as travel partners and social media platforms. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies.
9. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on this page, and we encourage you to review it regularly.
